Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
Please call 416.934.7167 to open a ticket and a representative will schedule a remote assistance session. A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our
FAQ page. You can also view a
demonstration
of a screen-sharing session.
How it works:
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. Then follow the next three easy steps:
Enter Code
Enter your Name, Company and the code in the fields below and click the Click Here button to initiate the screen-sharing session.
Share Control
You are prompted to download a small virus-free plug-in. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Receive Support
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
